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FAQ Malaysia

FAQs

Welcome to CETM E-store store! We totally understand how daunting it can be when it comes to online shopping, We are once a customer too and we whole-heartedly believe that customer is to be treated fairly thus you can relax and assure that what you see in our store is what you are going to get (or even better).
CETM E-store are fully committed to provide high-quality test & measurement equipment. We look through every single item before we sent it out to our customer.
However, in rare circumstances where you are not satisfied with our awesome products, the items are not as describe, we are more than welcomed to have you contact us and we promise you that we will work out the best solutions for you.

General Enquiry

Where are your store locations and opening hours?

Head Office: (Kuala Lumpur)
Unit C-G-5, Blk C,
Kuchai Exchange,
No. 43, Jalan Kuchai Maju 13,
Kuchai Entrepreneurs Park,
58200
Kuala Lumpur, Malaysia

Tel: +603 7987 8078
Email: sales@cetm.com.my

Registration, Membership and Reward Point

Where can I view my order & history?

You can login to your account via https://www.cetm.com.sg to view your membership details, Order & History.  

What happened if I forget my password?

You can click on the 'Forget Password' and a new password will be send to the email you have registered.

How can I make a purchase on CETM E-Store?

You need to register an account with us with basic information including your full name, company name, email address and contact details. You may provide the shipping details when you check out. 

How much is your Reward Points?

When you check out, you can see in your basket the total reward points you'll earn. 1 reward point will be rewarded for every $150 spent and it is equivalent to MY$1. You'll receive your reward points when your order has been fully dispatched.

Order

What are the required steps to order?

1. Sign into your webstore account
2. Select the product that you want, choose the quantity and click ‘Add to cart’.
    You may also adjust the quantity or remove items once they are in your cart.
3. Click checkout once you have added all desired product(s).
4. Enter your desired delivery address, indicate any remark on deliver timing to avoid and click next.
    On the next page, click ‘Place Order’ and you are done!
5. You will receive an order confirmation shortly via your registered email.You can also check your
    Order History to ensure that your order has been processed.

How long will it take to process my order?

Your order goes through a few steps before reaching your door. After receiving a notification of your order confirmation, our Sales Ordering Team will follow up with an email notification of the scheduled delivery date once it becomes ready. We will endeavour to make delivery within 5 business days upon receiving your full payment for all orders with ready stock.

How long does it take for my order to be confirmed?

You will receive an email notification for every order submitted and it will be deemed as confirmed order. However, if you had opted to use Bank Transfer payment method, your order will be deem as confirmed only after we have received the complete payment to our bank account.

What if I have paid for my order however I was subsequently notified that my ordered item has been discontinued or no longer available?

We will notify you for ordered items that has been discontinued or no longer available and provide you with possible alternative replacement. If you would like to cancel the order, we will perform a full refund of your payment for the specific ordered item that is discontinued or no longer available.

Please note that for payment made via Credit Card or Paypal, all bank charges and fees incurred for the refund would be borne by the customer and it will take a few days for the fund to reach you.

I'm facing difficulties ordering from your website, what can I do?

If you're facing trouble ordering from our website, we will try our very best to assist you to solve your issue. You may write in to us via email sales@cetm.com.sg or contact 6292-0700 (Mon to Fri 9am to 6pm/ Sat 10am to 2pm).

I would like to make a bulk purchase of an item or the item I would like to purchase is not available in the e-store. What should I do?

You may contact us at 6292-5161 or email us at sales@cetm.com.sg. Our friendly sales rep will be happy to assist you.

What if the item(s) runs out of stock after I have ordered or made payment?

Our order processing team will send an email or call you to keep you posted on the item(s) availability.

If the item(s) is no longer available and there is no suitable alternative, CE-Test & Measurement (S) Pte Ltd reserves the right to cancel the order and refund any payment made.

What should I do if I would like to make changes to my order?

You may email your request to sales@cetm.com.my or call us at  +603 7987 8078. We will inform you of any additional cost for your change request. Change to your order will only be confirmed upon receipt of your payment for the additional cost when applicable.

Payment Method

What are the payment modes available?

We support the following payment methods:

i.   PayPal Only

Delivery

When would my items be delivered to me?

We will endeavour to make delivery within 5 business days upon receiving your full payment for all orders with ready stock. Delivery timing will be 9am to 6pm. 

What are the delivery charges?

There will be a delivery charge of MY$15 for all purchase amount.

For more queries, feel free to contact +603 7987 8078 or email us at sales@cetm.com.my our friendly Sales Rep will be happy to assist you.

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